Can I change my order?

 

We can only change orders that have not yet been processed for shipment.

 

Unfortunately, once your order is in the “preparing for shipment”, “shipping” or “delivered” status, we cannot make any changes to your order.

 

To make changes to your order, please contact Support : 

 

Can I change my order?

 

Once you have placed your order, we will send you a confirmation email so that you can track the status of your order. If you did not receive the email, please check your spam inbox. If you still don’t see the message, contact our support team to make sure your product is shipped to the correct address.

 

Once your order has shipped, we will send you another email confirming the expected delivery date and the link to track your package (shipping method permitting).

 

Why don’t you have a phone number?

 

We do not have a call center because we are not prepared for a high volume of calls. Our brand is built online, including our customer support.

 

Although you may receive an automated response from time to time, all communication channels are handled by our staff, who are happy to help you quickly and efficiently.

 

How long does it take to ship my order?

 

Once you place your order, it usually takes 24 to 48 hours to get it ready for delivery.

 

The standard shipping time for the United States is 8-12 days.

 

Important Note: Due to the impact of COVID-19 around the world, there are currently slight delays in shipping. As a result, it may take up to 14 days for your product to arrive after your order has been processed. We thank you for your patience during this difficult time. Thank you and stay safe

 

What payment methods do you accept?

 

You can make purchases on our website using a debit or credit card. We also offer support for Apple Pay and Google Pay.

 

Unfortunately, we do not currently offer PayPal as a payment option.

 

What currency will I be charged in?

 

We support all currencies, so you will be charged according to your country and currency.

 

Do you ship to my country as well?

 

Yes! We ship worldwide.

 

How long does it take to ship my order?

 

Once you place your order, it usually takes 24 to 48 hours to get it ready for delivery.

 

Standard shipping time for the United States is 8-12 days.

 

Important Note: Due to the impact of COVID-19 around the world, we are currently experiencing slight shipping delays. As a result, it may take up to 14 days for your product to arrive after your order has been processed. We thank you for your patience during this difficult time. Thank you and stay safe

 

How can I track my package?

 

Once your order has shipped, we will send you an email with a tracking number. Please note that the tracking number may not be available in the tracking system for up to 5 days after the package has shipped.

 

Also, you can track the status of your order on our website tracking page

 

What if I am not at home when the package arrives?

 

If you are not home, the delivery will be made up the next day, or the delivery service will contact you to arrange a new delivery date.

 

If you have a mailbox that the package fits in, they will leave it in it.

 

You may also have to pick up your package at your local post office if it cannot be delivered to you.

 

Do I have to pay taxes for international shipping?

 

There is no tax to pay. You just have to pay the shipping cost for your order, that’s all.

 

Do you accept returns?

 

Yes. If you received a damaged package or the wrong item, please send us a message so we can take care of it.

 

For more information, please see our Refund Policies page.

 

Can I exchange an item?

 

We accept exchanges under the same terms as returns. To request an exchange, please indicate that you would like to exchange your item for another item when preparing your return.

 

Is the return shipping free of charge?

 

Please check our return policy

 

How long does it take to process a return?

 

Returns are acknowledged within 14 days of our warehouse receiving the package.

 

Once your return is accepted, a refund, exchange or credit will be issued within 14 days of our services accepting the return.

 

Do you offer a referral program?

 

Soon.

 

Do you have physical stores?

 

We currently do not have any physical stores under our brand name. However, we have several distributors in Europe, the US and Hong Kong.

 

Is there any guarantee?

 

We guarantee that all of our products manufactured by us and sold through our online store are free from defects. We will gladly accept any return or exchange request resulting from a defective item, provided they respect the following conditions:

 

– The item must have been sold in our online store

– The item should not have been used in any way

– The request for return or exchange must be made within 30 days of delivery.

– The return must be made within 14 days of the request for return or exchange

 

If you would like to request a return or exchange due to a defective item, please contact our support team for more information on how to proceed.