Last updated June 17, 2021
We hope you love what you’ve ordered but we also know that we can’t please everyone and make you 100% satisfied, so we’ve made our return and refund process easier.
FAULTY AND DAMAGED
We’re sorry to hear you have received a faulty item! Please email VikiBody Customer Support within 24 hours of receipt with the following info:
- Your Order Number
- Item Name
- Photos that show:
- The fault as clearly as possible
- Full-length photo of the item
- The VikiBody logo and label or size tag.
Don’t worry about sending your faulty item back to us, just keep hold of it until you’ve been in touch.
How long do I have to return?
We gladly accept returns within 15 days of receipt for most items in new condition.
Please allow at least 7 days from the receipt of your item to process your return. After receiving your return and inspecting the condition of your item, we will process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
We do not issue refunds for the following reasons:
- If the customer has provided an incorrect address, incomplete, or has not provided any address.
- If the package was dropped off at the post office and the customer did not pick up the package in the time, despite reminders from our support team.
- If the customer ordered the wrong size, for this case, the customer has to pay 50% (+ shipping costs) of the price for each article that is re-ordered for the wrong size.
- If the order tracking shows “Delivered”, but the customer claims not to have received anything
- If the customer have not added 3 items for the offer of (Buy 2 get 1 free) or (Buy 2 get 3rd with 50% off)
- If the customer already agreed on receiving a free replacement in the first place
REPLACEMENTS
We send a free replacement for the following cases:
- If the customer received a wrong item
- If the customer received a damaged item (please email our support at [email protected] with a picture attached, the part where the product has been damaged within 24 hours upon receipt.)
- If an item is missing from the order
- If the package was lost by the carrier
We do not send a free replacement for the following cases:
- If the customer provided an incorrect address, incomplete, or have not provided any address
- If the package was dropped off at the post office and the customer did not pick up the package on time, despite reminders from our support team.
- If the customer ordered the wrong size, for this case, the customer will be given an option to pay (50% + shipping costs only) of the price for each article that is re-ordered with the wrong size.
- If the order tracking shows “Delivered”, but the customer claims not to have received anything
- If the customer has not added 3 items for the offer of (Buy 2 get 1 free) or (Buy 2 get 3rd with 50% off)
QUESTIONS
If you still have questions concerning our return policy, please contact us at: [email protected]