Last updated June 17, 2021

We hope you love what you’ve ordered but we also know that we can‚Äôt please everyone and make you 100% satisfied, so we’ve made our return and refund process easier.

FAULTY AND DAMAGED

We’re sorry to hear you have received a faulty item! Please email VikiBody Customer Support within 24 hours of receipt with the following info:

  • Your Order Number
  • Item Name
  • Photos that show:
  • The fault as clearly as possible
  • Full-length photo of the item
  • The VikiBody logo and label or size tag.

Don’t worry about sending your faulty item back to us, just keep hold of it until you’ve been in touch.

How long do I have to return?

We gladly accept returns within 15 days of receipt for most items in new condition.

Please allow at least 7 days from the receipt of your item to process your return. After receiving your return and inspecting the condition of your item, we will process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

We do not issue refunds for the following reasons:

  • If¬†the¬†customer¬†has¬†provided¬†an incorrect¬†address, incomplete, or has not¬†provided¬†any¬†address.
  • If the¬†package¬†was dropped off at the¬†post office¬†and¬†the¬†customer¬†did not¬†pick up¬†the¬†package¬†in the¬†time, despite¬†reminders¬†from our support¬†team.
  • If¬†the¬†customer¬†ordered¬†the wrong size, for this¬†case,¬†the¬†customer¬†has¬†to¬†pay¬†50%¬†(+ shipping¬†costs)¬†of the¬†price¬†for each¬†article¬†that is¬†re-ordered¬†for the wrong size.
  • If the order tracking shows “Delivered”, but the customer claims not to have¬†received¬†anything
  • If¬†the¬†customer have not added 3¬†items¬†for the¬†offer¬†of¬†(Buy¬†2¬†get¬†1¬†free)¬†or¬†¬†(Buy¬†2¬†get¬†3rd with 50% off)
  • If the customer already agreed on receiving a free replacement in the first place

REPLACEMENTS

We send a free replacement for the following cases:

  • If¬†the¬†customer¬†received a¬†wrong¬†item
  • If¬†the¬†customer¬†received a damaged¬†item¬†(please email our support at [email protected] with a picture attached, the part where the product has been damaged within¬†24 hours upon receipt.)
  • If¬†an¬†item¬†is¬†missing¬†from the¬†order
  • If¬†the¬†package¬†was¬†lost¬†by the¬†carrier

We do not send a free replacement for the following cases:

  • If¬†the¬†customer provided¬†an incorrect¬†address, incomplete, or have not¬†provided¬†any¬†address
  • If the¬†package¬†was dropped off at the¬†post office¬†and¬†the¬†customer¬†did not¬†pick up¬†the¬†package¬†on time, despite¬†reminders¬†from our support¬†team.
  • If¬†the¬†customer¬†ordered¬†the wrong size,¬†for this¬†case,¬†the¬†customer will be given an option to¬†pay (50% + shipping¬†costs only)¬†of the¬†price¬†for each¬†article¬†that is¬†re-ordered with the wrong size.
  • If the order tracking shows “Delivered”, but the customer claims not to have¬†received¬†anything¬†
  • If¬†the¬†customer¬†has not added 3¬†items¬†for the¬†offer¬†of¬†(Buy¬†2¬†get¬†1¬†free)¬†or¬†(Buy¬†2¬†get¬†3rd with 50% off)


QUESTIONS
If you still¬†have questions¬†concerning¬†our return policy, please contact us at:¬†[email protected]